Air Canada Baggage-Tossing

Happy Easter everyone,

If you happen to be near a radio later this afternoon or in the morning, a short interview I did with Paul Haavardsrud of CBC Radio One will air during their business segment.  I provided some opinion regarding potential damage to Air Canada’s brand, in light of the baggage-tossing incident captured on video here and watched more than 1.2 million times.

My short answer:  it is very difficult to change what people think of you.  The baggage may have been bashed, but Air Canada will suffer no measurable damage – because this incident aligns with the narrative that Canadians already have in their heads.

IN THE MEDIA:  Andris Pone comment on the Super Bowl, WestJet, Tim Hortons, Lululemon, Indigo and more.
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