Tag Archives: Samsung

How Rogers Makes Mean Profits

[Cache – #135] If you walk into a Rogers store, don’t expect much.  Rare has been the occasion when I haven’t ended up on the phone with their call centre instead – the phone often handed to me at the recommendation of read more

Posted in brand culture, brand experience, brand foundation, Chief Brand Officer, consistency, customer service, mission/vision/values | Tagged , , , , , , , , , | 8 Comments