2 Responses to Four Seasons, Singular Rule

  1. Arijit Banik says:

    “Do unto others as you would have them do unto you” is a sentiment often evoked by business leaders but doing so in practice rather than for the cameras is difficult. I cannot comment on either Four Seasons or Isadore Sharp and have no absolutely no reason to question your opinion given your critique of those that don’t live up to their billing. I hope to experience that service Four Seasons’ service one day. This is more of a reminder for business owners –as mentioned in your book– that the brand is indeed what people think of you and for those same business owners to not forget that people also comprise all stakeholders –including employees and the community– not just clients and privileged shareholders. Too often, in the race for short term profitability the façade of meaningless rhetoric is victorious over the tough stuff: executing every day and treating all stakeholders with respect. Businesses will find it difficult to exist in a bubble where their mission statements say one thing but their internal culture bears no semblance to the lofty prose. The social contract of a job for life in a globalized economy is gone but it is not too late to commit to an ethos of respect for stakeholders for when those front line people who are the touch points for the brand feel valued then so will the clients who spend their money on that company’s goods and services.

    • Coin says:

      “The social contract of a job for life in a globalized economy is gone but it is not too late to commit to an ethos of respect for stakeholders for when those front line people who are the touch points for the brand feel valued then so will the clients who spend their money on that company’s goods and services.”

      Very well put Arijit. I can only add that adherence to the Golden Rule will attract and retain not only customers, but employees as well.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>