Monthly Archives: October 2013

How long will it take Rogers to get their act together, and deliver me my smartphone?

See this post, entitled “How Rogers Makes Mean Profits,” for an account of my challenges trying to get a replacement for my Samsung Galaxy Note II. Here is an update: I called their call centre on Monday October 21 and was read more

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How Rogers Makes Mean Profits

[Cache – #135] If you walk into a Rogers store, don’t expect much.  Rare has been the occasion when I haven’t ended up on the phone with their call centre instead – the phone often handed to me at the recommendation of read more

Posted in brand culture, brand experience, brand foundation, Chief Brand Officer, consistency, customer service, mission/vision/values | Tagged , , , , , , , , , | 8 Comments

The Starbucks Experience: 3 Ways to Apply It at Your Business

AN EXCLUSIVE, BI-WEEKLY BLOG SERIES FOR INSURANCE ADVISORS Edition #1 of 6 By Andris Pone Andris presented on the topic of branding at Sun Life’s Practice Development and Thought Leadership Summits this past summer.  In this series of six read more

Posted in brand ambassadors, brand experience, customer service, insurance advisor series, mission/vision/values | Tagged | Leave a comment